Esko is a global supplier of integrated solutions for the packaging and labels, sign and display, commercial printing and publishing industries. Esko products and services drive profitability in the packaging and printing supply chain by reducing time-to-market and raising productivity.
The Esko product portfolio supports and manages the packaging and print processes at brand owners, retailers, designers, packaging manufacturers and print service providers. For 9 out of 10 retail packages, Esko solutions are used in packaging management, asset management, artwork creation, structural design, prepress, 3D visualization, plate making, workflow automation, quality assurance, sample-making, palletization, supply chain collaboration and the production of signage and displays.
The Esko solutions consist of an extensive suite of software and two hardware product lines: CDI flexo computer-to-plate imagers and Kongsberg digital cutting systems, complemented with professional services, training and consultancy.
Enfocus, with its suite of automation solutions and PDF quality control tools for printers, publishers and graphic designers, and MediaBeacon digital asset management (DAM) solutions, are part of Esko.
Facts & numbers
Esko employs around 1500 people worldwide. Its direct sales and service organization covers Europe, Middle East and Africa, the Americas and the Asia Pacific, Japan and China regions and is complemented by a network of distribution partners in more than 50 countries.
Esko is headquartered in Ghent, Belgium, and has R&D and manufacturing facilities in five European countries, the United States, China and India. Esko is a Danaher company (www.danaher.com).
The License Handler/Administrator(Intern) is responsible for generation and distribution of software license keys for Esko customers, according to the processes and delivery requirements for this initiative.
Main responsibilities (key activities)
Processing license requests from sales order processing teams, customer support engineers, customers, and other requesting parties
License Requests are received through a central tracking system
Requests have to be processed in the correct order, based on delivery due dates, order criticality, and region; Ensure licenses are delivered on time.
Ensure licenses are delivered 100% correct
Maintain strong knowledge of the company’s business practices and licensing policies, including information about Vendors, Contracts, Licenses, License Keys, License Servers, License Agreements, etc.
Keep customer information database updated, and ensure customers receive appropriate license keys based on their entitlement
Conduct periodic reviews of processes and procedures, and suggest and implement best practices to improve efficiency and increase customer satisfaction
Participate in daily and weekly meetings to discuss previous day’s team performance
Report generation – delivery and quality measurements, inventory, planning
Participate in design and development of process and training documentation for license generation activities
Handle customer complaints and other inquiries relating to software licensing
Providing assistance to team members
Re prioritize problems, escalate when required
Request involvement of other teams where necessary
This position involves working in shifts. We currently have 3 shifts. A license handler will need to adapt to any of these shifts
Morning shift : 0600 AM – 1500 PM
Mid Shift : 1400 AM - 2300 PM
Second Shift : 2200 PM – 0700 AM
Knowledge & skills
Bachelor's degree in Commerce/ Arts/ Science or Diploma or equivalent
Strong written and verbal communication in English
Efficiency in Microsoft Excel and Microsoft Word
Strong problem-solving and analytical skills
Prior exposure to sales operations processes, order processing and administration will be an added advantage
Sense of urgency: identify problems, prioritize and act consequently.
Ability to understand technical concepts by self-learning and interacting with colleagues
Self-starter, able to manage time and priority
This position requires interacting with customers and internal colleagues at a global level, across varied regions around the world.
Analytical and solution oriented, creative in finding workarounds
Team player, share knowledge with colleagues